Return/Exchange Policy
We hope you are completely satisfied with your purchase. If for any
reason you are not satisfied, you may return the item within seven
days of delivery for exchange or refund (-30% restocking fee). Sorry,
but items that are installed, damaged or unable to re-sell as "New"
will not be accepted for refund or exchange. Please allow 30 days
for credits on returns. All returns must be accompanied with a copy
of the original invoice. Please contact us first to get an RA# and
let us know what you would like to return.
Returns
Please mail your return(s) to STS Performance, 6285 E. Spring St.
#270, Long Beach, CA 90808. You are responsible for return shipping
and handling costs. You will be refunded/credited within 7 days of
receiving your return; however, please be advised that your credit
card company may take up to 30 days to post the return to your account.
The returned item must be sent either UPS ground, Fed Ex ground or
Parcel Post Insured and with a RA# on it or it will not be accepted.
Exchanges
If you received the wrong item (different from what you ordered) please
contact us ASAP. If your item was damaged by the shipping carrier,
Please contact the shipping company directly to report a claim.
1-800-PICK-UPS
or (800)742-5877
1-800-ASK-USPS
or (800) 275-8777
(800)Go-FedEx
or (800)463-3339
We will reimburse you for return shipping costs (standard shipping)
if you received the wrong item. The returned item must be sent either
UPS ground or Parcel Post Insured with a RA# on it or it will not
be accepted.